Low prices = low service, or does it?

Well first define service.

The service we provide our customers is above and beyond the expectations for some, and well below for others.

So how can we say we provide good service?

We cant, in all honesty, but we can describe to you how we do things, and you can decide if that’s acceptable, that way everyone can be happy. Hopefully. Someone’s definition of “good service” is going to be different to another’s, so how can we say we provide good service? (we think we do – well we have overwhelming customer satisfaction)

So what do we do?

We process orders. You order, we ship.

When we get your order, we look for payment.

If you have paid for your order via bank transfer or cheque, we check to see if its cleared.

If your orders payment method was Credit card, this doesn’t apply, yet.

We then check what you have ordered, do we have stock available?

If so, and your orders payment has cleared we process, or if we have stock available, and there are no other problems, (like fraud) we charge your credit card. (we check stock levels before we charge a credit card).

Then the order goes to the warehouse, they pick and pack the goods and either ship or prepare for pickup. That turnaround is usually within 1 working day, if you order and we get the order to the warehouse by 4pm, its generally available for pickup or ships next day.

You will get emailed an invoice within a week or so (we email invoices out after you get the delivery to make sure you have the goods and are happy), and then, here endeth our work.

Or it should.

If there is a courier mess, like they can’t find the addressee, or no one is home, then it can get messy, but that’s generally it. So from time to order to the time you get the order could be only a day depending on time of order, stock levels, and your location.

Now, what we don’t do.

We don’t sell our customers anything. What do you mean?

We will help you with your buying but we are not a sales orientated business.

We don’t have sales staff. We wont discuss options, features etc etc. We wont sell you things we have a good deal on, even though its not in your best interests (like other companies).

We don’t talk to you on the phone. This is good and bad. Some customers don’t like this, and that’s fine, others are neither here nor there on it. If we do our job, you wont have to speak with us, and us not with you.

Its not that we are miserable people here at DPR, its just that our systems are such that to pick up the phone every time a customer has a query, about their order or product on our site, would run us into the ground with admin, and we could not do things as low priced as we do.

Oh and not having a phone number protects us from customers. Don’t laugh, until you operate your own business. Its amazing the enquiries we get via email, and when we operated a phone, OMG.

Customers calling every 15 minutes to see where our courier was?

Customers leaving 15 messages over the weekend because they ordered 9pm Friday night and we haven’t done anything with their order until we got in Monday morning…..then abusing our staff.

Internet Ferals.

Its quite sad actually.

Some people call this a lack of service. We call it “how we do things”. Hopefully we fit your purchasing experience expectations, if not, there are many that do, and charge for it.

If your looking for a great place to buy a notebook, printer, screen etc at a great price, without fuss and overheads, pomp and ceremony, commision hungry salestaff drooling over you, then, try Dont Pay Retail!